Grievance Redressal

1. Our Commitment

LoQal AI Ventures is committed to providing excellent customer service. If you face any issues regarding the Migo ecosystem, including hardware defects, data privacy concerns, or platform outages, we have established a clear mechanism to address your grievances.

2. Level 1: Customer Support

For general inquiries, order tracking, or app troubleshooting, your first point of contact should be our customer success team.

• Email: appsupport@migo1.com
• Response Time: 24 to 48 business hours.

3. Level 2: Grievance Officer

If your complaint has not been resolved to your satisfaction by our customer support team, or if the issue pertains to data security and privacy violations under the IT Act, you may escalate the matter to our designated Grievance Officer.

4. Resolution Timeline

Upon receiving a complaint, the Grievance Officer will acknowledge receipt within 48 hours. We aim to resolve all formally escalated grievances within 15 business days from the date of receipt.