1. Physical Hardware Returns
Due to the encoded nature of our NFC smart cards and the association with your personal digital identity, we do not accept returns for "change of mind". We only accept returns or offer replacements for physical items that are defective or damaged upon arrival.
2. Reporting Defective Items
If your Migo card arrives damaged or the NFC chip fails to scan within 7 days of delivery, please contact us immediately.
- Email appsupport@migo1.com within 7 days of receiving the product.
- Include your Order ID and a short video/photo demonstrating the issue (e.g., the card not scanning on a compatible smartphone).
Upon verification, we will dispatch a replacement card at no additional cost to you.
3. Digital Service Refunds
Access to the Migo digital CMS platform is activated instantly upon card linkage. Due to the immediate delivery of this digital service, platform access and digital software purchases are completely non-refundable.
4. Processing Refunds
If a refund is approved (e.g., for a cancelled pre-production order), the refund will automatically be applied to your credit card or original method of payment. Please allow 5 to 7 business days for the refund to reflect in your account.